Summit
HX Leaders Summit – March 23, 2021
Come join us for the global Summit on The New Human Experience of Work on March 23rd. We feature 4 sessions from the origins and foundations of ‘The Experience Economy’ to current uses of Design Thinking to solve critical problems of the Pandemic and define the Future of Work.
Speakers:
– Hope Lukoto is the CHRO at BCX, a leading IT and Communications Technology organization headquartered in South Africa. Hope shares how she and her team are reinventing the customer and employee experience – a classic turnaround story of using Design Thinking to change brand reputation.
– Michael Held leads the global design team for Steelcase International – one of the top global office design companies. Michael will talk about what we can expect in the experience of the Physical Workspace as a result of Covid-19, and how his team are using Design Thinking principles to understand and ideate new ways of working.
– Joe Pine co-authored ‘The Experience Economy’ (HBR July 1998), which was foundational to the whole ‘Experience Movement’ . Joe will talk about the origin story and key ideas behind Experiences as a way of creating new business value and Competitive Advantage.
– Kenny Cao is global head of CX, Talent and Learning at LinkedIn. He will share how his team has supported people and businesses in the past year, what has changed as a result of Covid and what they are learning about the changing nature of work, networking, job search, etc.
Hope Lukoto
Chief HR Officer, BCX
Michael Held
Head of Global Design Team, Steelcase
Joe Pine
Author, The Experience Economy
Kenny Cao
Global Head of CX, Talent & Learning Solutions, Linkedin
Agenda:
Session 1: Hope Lukoto – CHRO at BCX – How to use Design Thinking to change culture & create a winning brand.
8:00AM NY Time / 2:00PM Amsterdam/Paris
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Session 2: Michael Held – Director of Global Design Team at Steelcase – How to create a healthy & productive workspace; what’s next in Physical workspace design.
9:00AM NY Time / 3:00PM Amsterdam/Paris
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Session 3: Joe Pine – Director of Global Design Team at Steelcase – Author of ‘The Experience Economy’ (HBR 1998), a founding father of the ‘Experience movement.
10:00AM NY Time / 4:00PM Amsterdam/Paris
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Session 4: Kenny Q. Cao – Global Head of CX, Talent & Learning Solutions at LinkedIn – Key insights on the changing nature of work, networking & search.
11:00AM NY Time / 5:00PM Amsterdam/Paris
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Past Summits:
HX Leaders Summit November 17, 2020
Deutsche Telekom shared the story of their HX Transformation and how they are teaching ALL functions how to use Design Thinking and Agile ways of working. We featured 2 key members of CRHO Brigit Boehle’s team.
InVision is a company who makes apps for most of the Fortune 100 that has ALWAYS worked remote and shared what they are learning about their people, including a great example of Design Thinking applied to Diversity, Equity & Inclusion.
Andrew Marritt and Elliott Nelson shared results of independent global research on how companies are experiencing the pandemic. Andrew shared results of a study of 100,000 inputs over dozens of organizations; Elliott shared journey maps of Remote Work from a Q3 global program in 30+ cities: ‘The New HX of Work’
Speakers:
Reza Moussavian
Tribe Lead Employee Journeys & Digital Transformation,
Deutsche Telekom
Oliver Herrmann
Tribe Lead for the New Ways of Working,
Deutsche Telekom
Marie Kretlow
Head of EX Design at InVision
Andrew Marritt
CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma
Marie Kretlow
Head of EX Design at InVision
Andrew Marritt
CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma
Elliott Nelson
Chief HX Officer at HXTransforma
Agenda:
Session 1: Reza Moussavian – Deutsche Telekom, Tribe Lead Employee Journeys, Digital Transformation.
8:00AM NY Time / 2:00PM Amsterdam/Paris
Session 2: Oliver Herrmann – Deutsche Telekom, Tribe Lead for the New Ways of Working.
9:00AM NY Time / 3:00PM Amsterdam/Paris
Session 3: Marie Kretlow – Head of EX Design at InVision
10:00AM NY Time / 4:00PM Amsterdam/Paris
Session 4: Andrew Marritt – CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma
11:00AM NY Time / 5:00PM Amsterdam/Paris
HX Leaders Summit June 10, 2020
On June 9 & 10, we held our global virtual HX Leaders Network Summit under the newly re-branded HX Leaders Network. You can listen to all the sessions through the links below. We featured speakers from Europe, N. America & Asia/Pacific, including:
Speakers:
Jonathan Gelfand
Global Well-being & Health Promotion Strategy – IBM
Damon Deaner
Head of EX Design – IBM
Gareth Rollitt
Director, People Analytics – Microsoft
Görkem Balci
Group Talent, Engagement & Organizational Development Manager – Koç Holding A.Ş.
Marie Kretlow
Senior Experience Designer, People – InVision
Rita Newman
Head of EX, Tribe Lead of Joiners & Movers – ANZ Bank
Andrew Marritt
CEO – Organization View (People Analytics)
Chiara Aliberti
Masters’ Degree Volunteer in Refugee Camps: Greece, Mexico, Italy
We heard great examples of how to apply design thinking in the time of Covid-19, including:
- Koç Holding (100K employees), who implemented 1,000 new prototype ideas in March and April alone, from their massive listening/empathy exercises.
- How IBM Wellness’ team have listened to and created new initiatives adapted to the needs of their colleagues during this crisis.
- ANZ Bank whose Agile transformation is best known for new ways of leading (NWOL) and new ways of working (NWOW)
- A report from Elliott Nelson (founder of the HX Leader Network & HX Transforma) on ‘HX in the time of Covid-19’ (see survey link below)
The EX Leaders Network has been rebranded as the ‘HX Leaders Network‘ (HXLN), reflecting the focus on the total ‘Human Experience’ of Work. We experience work well beyond HR processes and the traditional lifecycle. Covid-19 has accelerated changes already underway in business model and business strategy, as well as our physical and digital workspace. The new HXLN is a platform to ‘Connect, Learn and Share’ our experiences to inspire and educate others.
On June 10, HXLN member organizations participated in closed ‘HXLN Cohort Webcalls where they directly exchanged and shared examples and applications with their peers across companies. HXLN members also enjoy access to resources, tools and discounts to HX Playbook workshops and bootcamps.
Agenda:
Session 1: Welcome: Elliott Nelson-sharing of global study on ‘HX in the Time of Covid-19’; Case Study: Görkem Balci, Head of EX & Organizational Development, Koç Holding
Görkem Balci – Koç Holding
Using Design Thinking & EX to create 1,000 ideas
Session 2: Jonathan Gelfand – IBM: How IBM Wellness Group listened to & created new initiatives during time of Covid-19
Jonathan Gelfand – IBM
How IBM Wellness Group listened to & created new initiatives during time of Covid-19
Session 3: Rita Newman – ANZ Bank: Agile in ANZ’s Talent & Culture Organization
Rita Newman – ANZ Bank
Agile in ANZ’s Talent & Culture Organization
Session 3: Gareth Rollitt, Director, People Analytics, Microsoft
Gareth Rollitt – Microsoft
Listening Strategy to help Microsoft in time of Covid-19
Session 5:HX Panel – Damon Deaner-EX Design at IBM, Marie Kretlow- Sr. Experience Designer, People at InVision, Andrew Marrit-CEO at OrganizationView
HX Panel
Damon Deaner-EX Design at IBM, Marie Kretlow- Sr. Experience Designer, People at InVision, Andrew Marrit-CEO at OrganizationView
Session 6:Listening, A Sanctuary from Human Annihilation – Chiara Aliberti
Chiara Aliberti
Listening, A Sanctuary from Human Annihilation
The HX Leaders Network Summit is sponsored by the HX Leaders Network and Challenger, Gray & Christmas
