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HX Leaders Summit – March 23, 2021

Come join us for the global Summit on The New Human Experience of Work on March 23rd. We feature 4 sessions from the origins and foundations of ‘The Experience Economy’ to current uses of Design Thinking to solve critical problems of the Pandemic and define the Future of Work.
 

Speakers:

– Hope Lukoto is the CHRO at BCX, a leading IT and Communications Technology organization headquartered in South Africa. Hope shares how she and her team are reinventing the customer and employee experience – a classic turnaround story of using Design Thinking to change brand reputation.

– Michael Held leads the global design team for Steelcase International – one of the top global office design companies. Michael will talk about what we can expect in the experience of the Physical Workspace as a result of Covid-19, and how his team are using Design Thinking principles to understand and ideate new ways of working.

– Joe Pine is co-author of ‘Welcome to the Experience Economy’ (HBR 1998) and the book ‘Experience Economy’ , and a founding father of the ‘Experience’ movement.

– Kenny Cao is global head of CX, Talent and Learning at LinkedIn. He will share how his team has supported people and businesses in the past year, what has changed as a result of Covid and what they are learning about the changing nature of work, networking, job search, etc.

Hope Lukoto

Chief HR Officer, BCX

Michael Held

Michael Held

Head of Global Design Team, Steelcase

Joe Pine

Joe Pine

Author, The Experience Economy

Kenny Cao

Kenny Cao

Global Head of CX, Talent & Learning Solutions, Linkedin

Agenda:

Session 1: Hope Lukoto – CHRO at BCX – How to use Design Thinking to change culture & create a winning brand.
8:00AM NY Time / 2:00PM Amsterdam/Paris
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Session 2: Michael Held – Director of Global Design Team at Steelcase – How to create a healthy & productive workspace; what’s next in Physical workspace design.
9:00AM NY Time / 3:00PM Amsterdam/Paris
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Session 3: Joe Pine – is co-author of ‘Welcome to the Experience Economy’ (HBR 1998) and the book ‘Experience Economy’ , and a founding father of the ‘Experience’ movement.
10:00AM NY Time / 4:00PM Amsterdam/Paris
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Session 4: Kenny Q. Cao – Global Head of CX, Talent & Learning Solutions at LinkedIn – Key insights on the changing nature of work, networking & search.
11:00AM NY Time / 5:00PM Amsterdam/Paris
Register Now!

    Register

    All fields are compulsory


    Past Summits:

    HX Leaders Summit November 17, 2020

    Deutsche Telekom shared the story of their HX Transformation and how they are teaching ALL functions how to use Design Thinking and Agile ways of working. We featured 2 key members of CRHO Brigit Boehle’s team.

    InVision is a company who makes apps for most of the Fortune 100 that has ALWAYS worked remote and shared what they are learning about their people, including a great example of Design Thinking applied to Diversity, Equity & Inclusion.

    Andrew Marritt and Elliott Nelson shared results of independent global research on how companies are experiencing the pandemic. Andrew shared results of a study of 100,000 inputs over dozens of organizations; Elliott shared journey maps of Remote Work from a Q3 global program in 30+ cities: ‘The New HX of Work’

    Speakers:

    Reza Moussavian

    Tribe Lead Employee Journeys & Digital Transformation,
    Deutsche Telekom

    Oliver Herrmann

    Tribe Lead for the New Ways of Working,
    Deutsche Telekom

    Marie Kretlow

    Head of EX Design at InVision

    Andrew Marritt

    CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma

    Marie Kretlow

    Head of EX Design at InVision

    Andrew Marritt

    CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma

    Elliott Nelson

    Chief HX Officer at HXTransforma

    Agenda:

    Session 1: Reza Moussavian – Deutsche Telekom, Tribe Lead Employee Journeys, Digital Transformation.
    8:00AM NY Time / 2:00PM Amsterdam/Paris

    Session 2: Oliver Herrmann – Deutsche Telekom, Tribe Lead for the New Ways of Working.
    9:00AM NY Time / 3:00PM Amsterdam/Paris

    Session 3: Marie Kretlow – Head of EX Design at InVision
    10:00AM NY Time / 4:00PM Amsterdam/Paris

    Session 4: Andrew Marritt – CEO of OrganizationView, Elliott Nelson – Founder of the HX Leaders Network & HX Transforma
    11:00AM NY Time / 5:00PM Amsterdam/Paris

      Register

      All fields are compulsory


      HX Leaders Summit June 10, 2020

      On June 9 & 10, we held our global virtual HX Leaders Network Summit under the newly re-branded HX Leaders Network. You can listen to all the sessions through the links below. We featured speakers from Europe, N. America & Asia/Pacific, including:

      Speakers:

      Jonathan Gelfand

      Global Well-being & Health Promotion Strategy – IBM

      Damon Deaner

      Head of EX Design – IBM

      Gareth Rollitt

      Director, People Analytics – Microsoft

      Görkem Balci

      Group Talent, Engagement & Organizational Development Manager – Koç Holding A.Ş.

      Marie Kretlow

      Senior Experience Designer, People – InVision

      Rita Newman

      Head of EX, Tribe Lead of Joiners & Movers – ANZ Bank

      Andrew Marritt

      CEO – Organization View (People Analytics)

      Chiara Aliberti

      Masters’ Degree Volunteer in Refugee Camps: Greece, Mexico, Italy

      We heard great examples of how to apply design thinking in the time of Covid-19, including:

      • Koç Holding (100K employees), who implemented 1,000 new prototype ideas in March and April alone, from their massive listening/empathy exercises.
      • How IBM Wellness’ team have listened to and created new initiatives adapted to the needs of their colleagues during this crisis.
      • ANZ Bank whose Agile transformation is best known for new ways of leading (NWOL) and new ways of working (NWOW)
      • A report from Elliott Nelson (founder of the HX Leader Network & HX Transforma) on ‘HX in the time of Covid-19’ (see survey link below)

      The EX Leaders Network has been rebranded as the ‘HX Leaders Network‘ (HXLN), reflecting the focus on the total ‘Human Experience’ of Work. We experience work well beyond HR processes and the traditional lifecycle. Covid-19 has accelerated changes already underway in business model and business strategy, as well as our physical and digital workspace. The new HXLN is a platform to ‘Connect, Learn and Share’ our experiences to inspire and educate others.

      On June 10, HXLN member organizations participated in closed ‘HXLN Cohort Webcalls where they directly exchanged and shared examples and applications with their peers across companies. HXLN members also enjoy access to resources, tools and discounts to HX Playbook workshops and bootcamps.

      Agenda:

      Session 1: Welcome: Elliott Nelson-sharing of global study on ‘HX in the Time of Covid-19’; Case Study: Görkem Balci, Head of EX & Organizational Development, Koç Holding

      Görkem Balci – Koç Holding

      Using Design Thinking & EX to create 1,000 ideas

      Session 2: Jonathan Gelfand – IBM: How IBM Wellness Group listened to & created new initiatives during time of Covid-19

      Jonathan Gelfand – IBM

      How IBM Wellness Group listened to & created new initiatives during time of Covid-19

      Session 3: Rita Newman – ANZ Bank: Agile in ANZ’s Talent & Culture Organization

      Rita Newman – ANZ Bank

      Agile in ANZ’s Talent & Culture Organization

      Session 3: Gareth Rollitt, Director, People Analytics, Microsoft

      Gareth Rollitt – Microsoft

      Listening Strategy to help Microsoft in time of Covid-19

      Session 5:HX Panel – Damon Deaner-EX Design at IBM, Marie Kretlow- Sr. Experience Designer, People at InVision, Andrew Marrit-CEO at OrganizationView

      HX Panel

      Damon Deaner-EX Design at IBM, Marie Kretlow- Sr. Experience Designer, People at InVision, Andrew Marrit-CEO at OrganizationView

      Session 6:Listening, A Sanctuary from Human Annihilation – Chiara Aliberti

      Chiara Aliberti

      Listening, A Sanctuary from Human Annihilation

      The HX Leaders Network Summit is sponsored by the HX Leaders Network and Challenger, Gray & Christmas